Check out our product demonstration videos
- Customer Management
- Easily add new customers.
- Search for customers by name, address, phone, email, customer number.
- Multiple shipping addresses per customer.
- Integrated Customer Information System - track all email communication with a customer.
- Easily group customers into "companies" for billing and reporting purposes.*
- Order Management
- Automatic email order confirmation to the customer.
- Integrated tracking of email communication to and from customer related to a specific order.
- Order entry process is aware of the actual or projected availability of your birds.
- Handles both birds and merchandise (non-lives).
- Build in handling of credits for bird losses (DOA, etc). Credits can be applied to future orders or refunded with check or credit card.
- Built-in integrations with Chase Paymentech,
for credit card processing. Integration with other processors can be added.
- Accepts manual entry of cash, check, money order payments as well as coupons.
- Semi-automatic entry of PayPal payments with the email system. (Full PayPal integration will be available when web site module is added.)
- Built in integration with Rare Breed Auctions. Integration with other auction sites is possible.
- Enter a customer's Purchase Order number for an order and find orders by the PO number.*
- A flexible system for hatchery-specific order options, both at the order and the line-item level.
- Flexible sales-tax tables and calculations, including tax-exempt customers.
- A flexible, self-service tool for taking actions on orders based on various criteria. For example, sending an email to all customers that have orders shipping on a specific date, to remind them of delayed shipment due to a USPS holiday.
- Easily handle drop ship orders, both those where you are drop shipping for a partner hatchery and where a partner is drop shipping for you.
- Egg & Bird Management
- Enter and track eggs set, viable (if you are candling) and hatched.
- Built in calculations for number of birds available based on hatchability and orders already taken.
- You can adjust the projected hatchability (%) by breed and date.
- Allows for availability calculations for assortments (sold as mixed breeds).
- Built in tracking of juvenile and adult birds for sale - based on date birds were hatched and age ranges at which they are available to sell.
- Flexible pricing by number of birds.
- Allows current and future pricing.
- Built in support for different pricing structures (e.g. retail vs wholesale), including per-customer pricing.*
- An innovative pre-shipment screen that matches orders for a given shipping date against projected or actual chicks available - allows for easy management of which orders will be filled and which need to be postponed.
- Customizable packing slips - with your name and logo.
- Integrated shipping solution. Shipping is extremely simple:
Integrated with EasyPost (preferred) or Endicia for postage labels.
Ability to add or remove birds from the order at the shipping station, and print an updated packing slip.
Automatically emails tracking information to the customer.
Add free-form shipping alert that displays in the shipping program when order is scanned for postage.
Integrated Web Site
- Set box on the scale
- Scan barcode on the packing slip
- Choose which box size you've used
- Click a button to print postage label
- Your items (birds, merchandise) for sale are linked directly to the backend system. No more maintenance of a separate web site!
- Checkout process is aware of the projected/actual availability of birds and won't allow a customer to over-order.
- Allows for PayPal and credit card payments.
- Customized for your unique branding.
- Account Area allows customer to: view orders, change orders, cancel orders, manage credit cards, manage SMS phone numbers, change email address, change password.
- Protected by industry-leading security software.
- Built in reporting framework. We can easily create reports that you need, and/or you can create your own report definitions.
- Built in framework for importing orders from partner hatcheries (if you drop ship for others).
- Built in framework for exporting orders to partner hatcheries (if they drop ship for you).
- Built in ability to automatically send promotional emails to your customers based on elapsed time since order was placed or shipped.
- SMS notifications - customer can opt-in to a number of different notification points (e.g. new order, order shipped). You customize the content of your messaging.
These features may require a small up-front charge.